We are currently experiencing a service disruption impacting the Menlo Security Web Isolation.
Users in the Tokyo service region may be experiencing increased errors due to a datacenter networking issue in the hosting provider.
The Menlo Security Operations team is working with the hosting provider to fix the underlying hardware issues. Menlo Operations is monitoring and the platform is currently running normally.
We will send an additional update in 20 minutes.
Update 10:14 AM Pacific
The hosting provider has increased cooling capacity in the affected datacenter and is working towards resolution. Menlo Operations is current monitoring the platform and are not seeing increased error rates at this time and the platform is running normally.
Next update in 30 minutes.
Update 10:45 AM Pacific
The hosting provider has increased cooling capacity in the affected datacenter and is still working towards resolution. Menlo Operations is current monitoring the platform and are not seeing increased error rates at this time and the platform is running normally.
Next update in 30 minutes.
Update 11:15 AM Pacific
The hosting provider has restored power to the affected datacenter and temperatures are close to normal levels. The hosting provider is currently working to restore affected networking and servers. Menlo Operations is continuing to monitor the health of the cluster. Error levels are at normal levels and no customer impact is currently observed.
Next update in 30 minutes.
Update 11:45 AM Pacific
Menlo Operation is observing that services are returning to normal in the affected datacenter. Menlo Operations is continuing to monitor the health of the cluster. Error levels are at normal levels and customer impact is not observed.
Next update in 30 minutes.
Update 12:15 PM Pacific
Recovery efforts by the hosting provider are still underway. Temperature levels are back to normal. Menlo Operations is continue to monitor recovery efforts. Error levels are normal and no customer impact is observed.
Next update in 30 minutes.
Update 12:45 PM Pacific
The hosting provider has recovered the vast majority of impacted services. Menlo Operations is continue to monitor recovery efforts. Error levels are normal and no customer impact is observed.
Next update in 30 minutes.
Update 1:15 PM Pacific
The hosting provider has resolved their outage. Menlo Operations will continue to monitor the cluster for the next hour to confirm normal operation.
Next update in 60 minutes.
Update 2:20 PM
Menlo Operations has completed the hour monitoring review and no further errors have been seen. This is the final update.
Status