We are currently experiencing a service disruption impacting the Menlo Security Web Isolation due to hardware failures in a single datacenter in Menlo's hosting provider.
Users in the Hong Kong region may be experiencing web browsing failures.
The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.
We will send an additional update in 20 minutes.
Update 0703 UTC
Due to the increased errors seen in the Hong Kong region, Menlo Operations will be shifting traffic away from Hong Kong.
Update 0724 UTC
The Hong Kong region was failed out at 0704 UTC. Menlo Operations will continue to observe while the hosting provider identifies and restores normal operations in the affected datacenter.
Next update will be provided when the hosting provider restores service.
Update 0747 UTC
Users in the Seoul region may have seen isolation failures as traffic from Hong Kong shifted to the Seoul region. Operations added additional capacity to handle the increased load. Some customers may experience a Korean language browsing experience while the Hong Kong region is failed out.
Next update will be provided when the hosting provider restores service in Hong Kong.
Update 1005 UTC
The hosting provided has resolved the datacenter issues. Menlo Operations has re-enabled the Hong Kong region and will observe for the next 3 minutes.
Next update in 30 minutes.
Update 1032 UTC
Traffic has shifted back to the Hong Kong region and Menlo Operations has observed no further errors.
No further updates will be provided.
Status