Status
All systems are operational

Past Incidents

Saturday 29th January 2022

No incidents reported

Friday 28th January 2022

Web Isolation Service Disruption

18:55 UTC: We are currently experiencing a service disruption impacting Menlo Security Web Isolation in all regions

A subset of users may be experiencing issues loading https://accounts.google.com or authenticating via Google OAuth to third party sites

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

20:59 UTC: The issue has been fully remediated and the outage is resolved.

  • Engineering has completed the rollout and confirmed that the issue is no longer present.

  • Engineering is completing the rollout and will confirm that the issue is fully resolved.

    The next update will be in 30minutes.

  • Engineering is continuing the rollout and is monitoring the remediation.

    The next update will be in 30minutes.

  • Engineering has identified the issue and is deploying a fix.

    The next update will be in 30minutes.

    • Thursday 27th January 2022

    No incidents reported

    Wednesday 26th January 2022

    No incidents reported

    Tuesday 25th January 2022

    No incidents reported

    Monday 24th January 2022

    No incidents reported

    Sunday 23rd January 2022

    No incidents reported

    Saturday 22nd January 2022

    Log Export API Logging Ingestion Delayed

    Update Jan 23 06:20 UTC: The issue impacting log ingestion has now been fully resolved and any delayed logs have now been processed

    We are currently experiencing a service disruption impacting the Menlo Security logging service.

    Users in all regions may be experiencing logging ingestion delays.

    The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

    We will send an additional update in 30 minutes.

  • Continuing to monitor and verify logging ingestion backlog

  • We have mitigated the underlaying issue and are continuing to validate that any delayed logs are successfully processed

  • Continuing to monitor and verify logging ingestion backlog

  • The underlaying root cause has been resolved, and we are now seeing initial recovery of logging ingestion. We will continue to monitor as delayed logs continue to be ingested to ensure it completes successfully.

  • Continuing mitigation efforts. Next update will be in 30minutes.

  • Continuing mitigation efforts. Next update will be in 30minutes.

  • Continuing mitigation efforts. Next update will be in 30minutes.

  • The root cause has been identified. We are continuing mitigation efforts. Next update will be in 30 mins.