Past Incidents

We are currently experiencing a service disruption impacting the Menlo Security Proxy & Isolation.

Users in the US regions may be experiencing failure to load web pages, specifically those browsing via us-east-1 (Virginia)

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

2022-03-18 06:00 UTC

We are currently experiencing a service disruption impacting the Menlo Security Proxy & Isolation.

Users in the US regions may be experiencing failure to load web pages

The Menlo Security Technical Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

2022-03-18 06:30 UTC

Engineering continues to investigate the root cause, impact has been narrowed down to a small number of tenants in US regions

Next update in 30 minutes.

2022-03-18 07:00 UTC

Engineering continues to investigate the root cause, impact has been narrowed down to a small number of tenants in US regions

Next update in 30 minutes.

2022-03-18 07:25 UTC

Engineering identified and fixed the issue.

This incident is fully resolved.

2022-03-16 13:48:00 UTC

We are experienced a service disruption impacting the Menlo Security Web Isolation Service

Users in the Ohio, N. Virginia and N. California regions may have experienced URL Classification failures resulting in unclassified URLs.

The Menlo Security Operations team is working to identify the root cause. Mitigation has been applied and currently there is no customer impact.

We will send additional updates when available.

2022-03-16 17:00:00 UTC

The Menlo Security Operations team has identified the root cause and is working towards a solution. There is currently no customer impact.

We will send an additional update in 60 minutes.

2022-03-16 17:45:00 UTC

The Menlo Security Operations team is proceeding with a fix that will roll out based on each region’s maintenance window. The incident is now closed.