Past Incidents

Wednesday 6th April 2022

Admin Portal Admin portal unavailable

Wed Apr 6 22:45:00 UTC 2022

We are currently experiencing a service outage impacting the Menlo Security Admin Portal.

Users will be unable to use the Admin portal, however other Menlo services will continue to function as normal.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

Another update will be made in 20 minutes.

Wed Apr 6 23:05:00 UTC 2022

The Menlo Security Operations team is still working to identify the root cause and resolve as quickly as possible.

Another update will be made in 20 minutes.

Wed Apr 6 23:20:00 UTC 2022

The Menlo Security Operations team has resolved the issue and the Admin portal is available.

We will continue to monitor the service.

Another update will be made in 30 minutes.

Wed Apr 6 23:55:00 UTC 2022

The Admin portal is available continues to be stable.

There will be no further updates.

Tuesday 5th April 2022

No incidents reported

Monday 4th April 2022

No incidents reported

Sunday 3rd April 2022

No incidents reported

Saturday 2nd April 2022

No incidents reported

Friday 1st April 2022

No incidents reported

Thursday 31st March 2022

No incidents reported

Wednesday 30th March 2022

Web Isolation Service Disruption

We are currently experiencing a service disruption impacting the Menlo Private Access (MPA) service.

Customers using the MPA service may find their App Connectors are unable to establish any tunnels to Menlo, resulting in their private applications being unavailable via the Menlo Security platform.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

Update 14:45 UTC: The Menlo Operations team has confirmed this is related to the issue with the Admin portal earlier today. App Connectors will only retry connecting to the Admin portal a certain number of times, and in some cases this retry limit has been exceeded. Affected customers will need to restart their App Connectors by logging in and issuing the "restart" command on the CLI. Menlo support will be reaching out to affected customers.

Admin Portal Admin portal unavailable

We are currently experiencing a service outage impacting the Menlo Security Admin Portal.

Users will be unable to use the Admin portal, however other Menlo services will continue to function as normal.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

Update: At 12:20 UTC access to the Admin portal is restored, however we are aware of issues with the Insights (analytics) service, and are working to restore this ASAP.

Update: At 12:59 UTC the Admin portal has been fully restored, and Insights are now available.

Tuesday 29th March 2022

Web Isolation Service Disruption

We are currently experiencing a service disruption impacting the Menlo Security Proxy & Isolation

Users in the Philippines may be experiencing slow browsing speeds

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 60 minutes.

Menlo Security Operations and Engineering teams have determined that the slowness reported with web browsing was not due to performance issues within the Menlo Security Isolation Platform but due to latency introduced by an external network provider. Menlo Security Operations is working with the external network provider to understand the reasons for the connectivity issues. Web browsing for users in the Philippines is working normally at this time.

04:01 UTC: The issue seems to be coming from our Philippines cloud providers. Filled a ticket with our providers to provide an explanation of what happened