Status
All systems are operational

Past Incidents

Saturday 30th September 2023

No incidents reported

Friday 29th September 2023

Web Exceptions Page freezes in the Admin UI

UTC 16:10 Web Exceptions Page freezes in the Admin UI reporter

  • UTC 17:07 Mitigations are applied, and the functionality is restored. No further updates are expected on this issue.

  • UTC 16:45 Identified the root cause. A mitigation is being rolled out and a permanent fix is under review.

  • UTC 16:28 Issue identified. Updates in 20 minutes

    • Web Isolation URL-Based Policy exception issues

    11:04 UTC: We are currently investigating a service disruption affecting URL based exceptions on our policy service. The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

    Update 11:34 UTC: The Menlo Security Operations team is applying mitigation to affected regions.

    Update 13:09 UTC: Mitigation has been applied to all affected regions, there is no longer any impact.

    Thursday 28th September 2023

    Web Isolation Browsing slowness in Virginia region

    20:29 UTC

    An issue has been found and is currently under investigation.

    A networking event has been detected at our hosting provider. Oncall is investigating impact.

    Next update in 20 mins

  • 2023-09-29 06:05 UTC Mitigations were successfully cleared, and the issue is now fully resolved.

  • 22:48 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    No further impact is expected.

    No further updates are expected.

  • 22:24 UTC

    On-call teams are monitoring the situation.

    Next update in 20 mins

  • 22:01 UTC On-call teams have verified a solution and are in the process of rolling it out to all impacted regions. Next update in 20 mins

  • 21:41 UTC On-call teams have identified a possible solution and are testing. Next update in 20 mins

    • Wednesday 27th September 2023

    No incidents reported

    Tuesday 26th September 2023

    Prepend and Isolation service unavailability in us-east-2

    2023-09-27 04:00 UTC Availability issues start in us-east-2

    2023-09-27 06:09 UTC Detected availability issues in the us-east-2 region. Prepend and Isolation tenants connected to that region are impacted.

    2023-09-27 06:42 UTC Initial issue mitigated; services are being scaled out to absorb demand.

    2023-09-27 06:48 UTC Issue resolved.

    Service degradation in us-west-2

    2023-09-27 04:19 UTC Service degradation in the us-west-2 region. Tenants connected to the affected region would have been presented with an error when trying to open a new tab or navigate to a new site.

    2023-09-27 04:33 UTC Issue resolved.

    Monday 25th September 2023

    No incidents reported

    Sunday 24th September 2023

    No incidents reported