Web isolation failures in the Northern California region Monday 17th May 2021 22:08:00

We detected a service disruption impacting the Menlo Security Web Isolation.

Users in the Northern California region may have experienced web isolation failures.

The Menlo Security Operations team have stabilized the affected sub-system and is watching for further errors.

We will send an additional update in 20 minutes.

0603 UTC Subsequent analysis showed that Paris was not affected. Incident updated to reflect impact was limited to the Northern California region.

Next update in 20 minutes.

0630 UTC Operations is continuing to monitor the Northern California region and no errors are observed.

Next update in 20 minutes.

0650 UTC Operations finished an hour of observation and found no further issues. Incident closed.